We're Here, 24/7
Questions about plans, free trials, setup or reselling? Reach us however you like. A real person answers, at any hour.
WhatsApp Support
Live chat · Fastest way to reach us RecommendedA direct line to our support team for free trials, plan questions and step-by-step device setup. We sort it out live, one message at a time.
Email Support
Written inquiries · Attachments welcome All topicsBest for billing, reseller questions and detailed requests with screenshots or documents. Every message gets a written reply.
Try This First. It Might Save You a Message.
These four quick fixes solve most of the support requests we get. Thirty seconds here can beat waiting for a reply.
App not playing?
Nine times out of ten, the app is the problem, not your subscription. Try a different supported player first. If the stream works there, you've found the culprit.
No credentials in your inbox?
We email your login right after checkout. Check your spam, junk and promotions folders, and make sure you typed your email correctly at checkout.
Setting up a new device?
Our step-by-step installation guides cover every major device, and most setups take just a few minutes. Give them a look before you message us. You'll probably be watching sooner.
Login being rejected?
Copy and paste your username, password and portal exactly as we sent them. A stray space, or mixing up a zero and the letter O, is behind almost every failed login we see.
Help Us Help You Faster
Still stuck? Message us on WhatsApp or by email and include these five things. A complete first message usually means we can fix it in one reply.
- The email address you used at checkout
- Your order number
- Your device and the app you're using
- A clear description of what's going wrong
- A screenshot, if you can grab one
Quick Answers to Common Questions
Four things people usually ask us first, answered here to save you a message.
On WhatsApp, we usually reply within a few minutes, day or night. We run 24/7 with real people on shift through nights, weekends and holidays. Emails are answered in the order they arrive, usually within a few hours. If it's urgent, like a stream problem mid-game or an order waiting to be activated, WhatsApp is always your best bet.
Just message us on WhatsApp at +1 (236) 260-2686 and say you'd like to try the service. That's it. We'll set up your free 24-hour trial and send your login with setup steps for your device. You don't need to share any payment details.
Three details get you a quick, accurate answer: your device (for example a Firestick, Samsung Smart TV or Android box), the app you're using if you've installed one, and what's going wrong (won't load, buffering, an error message). A screenshot helps a lot. With those, most setups get sorted in one conversation.
Oui, absolument. Our team helps customers in both English and French. Start the conversation in whichever language you prefer, on WhatsApp or by email, and we'll carry on in it. Nos clients québécois sont chez eux ici.