Refund Policy

Last updated: July 2026

At Digiwave IPTV, we work hard to give you stable, high-quality streaming. Because our service is digital and activates the moment you buy, our refund terms have to be strict and clearly defined. This page explains exactly when a refund is available, when it isn't, and how to ask for one. We encourage every new customer to try our free 24-hour trial first. It exists so you can check quality and compatibility with nothing at stake.

Important for 1-month subscriptions: all 1-month subscriptions are strictly non-refundable, no matter the circumstances. Once a 1-month subscription is created and activated, the order can't be reversed, cancelled or refunded. If you're not sure about the service, please use the free trial first.

1. 7-Day Conditional Guarantee (Long-Term Plans Only)

Subscriptions of 3, 6 or 12 months come with a conditional guarantee for the first 7 days after purchase.

We grant a refund under this guarantee only when both of these conditions are met:

  • A severe, verifiable technical fault exists on our server side.
  • Our engineering team can't fix that fault within 48 hours of it being reported.

We don't accept refund requests of any kind once the 7-day window has closed.

2. Exclusions: When Refunds Don't Apply

We don't grant refunds, credits or prorated cancellations for any of the following:

  • Change of mind: for example, deciding you no longer want the service, not liking an app's layout, or no longer having time to watch.
  • Customer hardware issues: a broken, incompatible or wrongly configured device, Smart TV, Firestick or other equipment on your end.
  • Internet and connection problems: slowdowns, Wi-Fi drops, data throttling or limits set by your internet provider. Smooth streaming needs a stable, fast enough connection on your side. We recommend 15 Mbps for HD and 25 Mbps for 4K.
  • Channel lineup changes: channels being added or removed, temporary maintenance, or regional broadcast changes. These are a normal part of the service and don't count as a service failure.

3. Account Misuse & Fraud Protection

Each subscription covers the number of simultaneous connections included in your plan. If our security systems detect that a subscription's login is being shared beyond its connection limit, the account will be permanently deactivated.

Accounts closed for breaking our Terms of Use lose all rights to refunds, credits or compensation of any kind.

4. How to Submit a Refund Request

To ask for a technical review of an eligible long-term plan within the 7-day window, email us at [email protected] and include:

  • Your full name and the email address you used at checkout.
  • Your order number.
  • A photo or video that clearly shows the server-side issue.

Our team will look into it and get back to you with a decision. If we approve a refund, please allow 3 to 5 Canadian business days for the money to come back through your original payment method.

5. Fix First, Refund Second

Almost every streaming issue, whether it's buffering, a channel that won't load or a login error, gets solved in a single support conversation, often within minutes. Before you ask for a refund, contact our 24/7 support team. In most cases, you'll be watching again before a refund could even be processed.

Having a technical issue right now? Our support team is online 24/7 and fixes most streaming problems on the spot. Reach out to us first.

[email protected]