Privacy Policy

1. Information We Collect

We only collect what we need to deliver and support your service:

• Account information: your name and email address. We use these to send your login details, setup instructions and service updates.
• Transaction records: your plan, order reference and renewal dates. We don't store full payment card or banking numbers. Payments go through secure, encrypted channels.
• Technical data: IP addresses, which our streaming systems process temporarily for fraud prevention, security and routing your connection to the right regional servers.

2. How We Use Your Information

We use your information for a few clear, limited purposes. We only use it to:

• Set up and manage your subscription account and viewing profile.
• Answer your support requests and fix technical issues.
• Send service messages, like renewal reminders and notices about planned maintenance or outages.

We don't use your information for third-party advertising, profiling or anything unrelated to running your service.

3. Cookies

Our website uses a small number of cookies, only to make the site work better. For example, they remember your display preferences so pages load faster when you come back. We don't use cookies for cross-site tracking or advertising.

You can turn off cookies at any time in your browser settings. This won't affect your subscription or your ability to use our streaming service.

4. How We Protect Your Information

All data sent between your device and our systems is protected with industry-standard SSL/TLS encryption. Anything you submit through our website, such as contact details, questions or order information, is encrypted in transit. Only authorized staff who need it to run the service can access stored personal information.

5. Data Retention

We keep personal information only as long as we need it to provide your service and meet our legal or accounting obligations. Once we no longer need it, we securely delete it from our active systems.

6. Your Rights & Control

You stay in control of your personal information at all times. Under PIPEDA, you have the right to:

• Access: ask for a copy of the personal information we hold about you.
• Correction: ask us to fix details that are wrong or out of date, like a new email address.
• Deletion: ask us to permanently remove your personal information from our active databases.

To use any of these rights, just contact us using the details below. We respond to every privacy request promptly.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate or in legal requirements. The "Last updated" date at the top of this page always shows the current version. If you keep using our services after an update, that means you accept the revised policy.